Product Return & Refund Policy
Return Policy
Prana Air provides a return policy only when a newly purchased product has manufacturing defects.
There is no guaranteed return policy for every product purchased by customers.
Refund Policy
Prana Air does not provide a guaranteed refund for every order. Refund requests are accepted only if manufacturing defects are reported within one week of delivery.
What does a customer have to provide to get a refund?
Answer: The customer must provide video and images as proof of the manufacturing defect at the time of delivery.
How can a customer claim the refund?
Answer: The customer must prepare proof within 2 days of delivery and contact the helpline number 7391873918 and send proof to info@pranaair.com along with order details.
What is the proof required to claim the refund?
Answer: A video and images of the defective or damaged product at the time of delivery.
Will every customer get the refund?
Answer: No, Prana Air decides refund eligibility based on the proof provided.
When will the customer receive the refund amount?
Answer: After verification, the refund amount will be credited within 5–7 days as per payment gateway terms.
Note: The customer must return the defective or damaged product at their own cost before the refund is processed and provide shipment proof.
Crown Heights, 7th Floor, 706, Sector 10, Rohini, New Delhi, Delhi-110085, India
Can a customer get the defective or damaged product replaced?
Answer: Yes, Prana Air will replace the product after reviewing the proof provided.
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